Welcome to our FAQ page! We believe shopping for timeless, sustainable style should feel as effortless as slipping into your favorite resort-ready dress. If you’re wondering about anything, we’re here to help.
Ordering & Shipping
Q: How long does shipping take?
A: We know you’re eager to step into paradise! Orders typically ship within 2-3 business days. Once your order is on its way, you'll receive tracking details so you can follow it right to your door.
Q: Do you ship internationally?
A: At this time, we ship exclusively within the U.S. — but stay tuned! We’re working on bringing Alohi Gold to your favorite destinations worldwide.
Q: How much is shipping?
A: We offer free standard shipping on orders over $75! For orders under $75, shipping rates are calculated at checkout based on your location.
Returns & Exchanges
Q: What if I don’t love my purchase?
A: No worries! We offer a hassle-free return policy. You have 30 days to return or exchange any unworn item with original tags. Simply contact our friendly team, and we’ll take care of the rest.
Q: How do I start a return?
A: Easy! Visit our Return page, or email us at support@alohigoldapparel.com. We’ll guide you through the quick process.
Products & Fit
Q: Will your styles flatter my shape?
A: Absolutely. Our pieces are thoughtfully designed to complement a range of body shapes, with elegant, flowing silhouettes and flattering cuts. If you’d like personal styling tips, we’d love to help—just reach out!
Q: How are you sustainable?
A: We thoughtfully design every collection in small batches and recycle any leftover materials to minimize waste—so you can feel confident that your style choices are as kind to the planet as they are to you.
Q: How do I care for my garments?
A: To keep your Alohi Gold pieces looking their best, we recommend gentle machine washing in cold water or hand-washing, then laying flat to dry. Easy care for effortless elegance.
Discounts & Promotions
Q: Do you offer any discounts?
A: Yes! First-time customers enjoy 15% off when they subscribe to our email list. It’s our little way of saying "aloha" and welcome to the family.
Q: Can I use more than one discount code?
A: Our system accepts one discount code per order, but rest assured—you’re still getting great value with every sustainable, elegant piece.
General
Q: Where is Alohi Gold Apparel based?
A: We’re proudly based in the U.S., with design inspiration drawn from the beauty of sun-soaked escapes around the world.
Q: How can I contact your team?
A: We’d love to hear from you! Email us anytime at support@alohigoldapparel.com, or send us a message through our Contact page. Our team is ready to assist.
Still have questions?
We’re just a message away. Contact Us and let’s make your wardrobe dreams a reality.
